BookMyRetreat.com is committed to protecting your privacy. This Privacy Policy explains how Bliss Brigade Tourism LLC, a UAE-registered company, collects, uses, shares, and safeguards your personal information when you use our website, services, and interact with our Platform.

By using BookMyRetreat.com, you consent to the practices described in this policy. If you do not agree, please discontinue use of our Platform.

• 1. Introduction

At BookMyRetreat.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By using our platform, you agree to the practices described in this policy.

1.1 Who We Are

BookMyRetreat.com is committed to protecting your privacy. This Privacy Policy explains how Bliss Brigade Tourism LLC, a UAE-registered company, collects, uses, shares, and safeguards your personal information when you use our website, services, and interact with our Platform.

By using BookMyRetreat.com, you consent to the practices described in this policy. If you do not agree, please discontinue use of our Platform.

1.2 Purpose of This Policy

This Privacy Policy outlines:

• What personal data we collect: The types of information we gather when you interact with our website and services
• Why we collect it: The purpose behind collecting your data, such as processing bookings, improving user experience, and marketing.
• How we use your data: The specific ways we process, store, and protect your information.
• Your rights regarding your data: How you can control, access, or request the deletion of your information.

By understanding this policy, you can make informed choices about how your personal data is handled while using our platform.

1.3 Legal Compliance

We comply with the highest data protection standards, ensuring that your personal information is handled securely and responsibly. Our data practices align with

United Arab Emirates (UAE) Data Protection Laws

As a UAE-registered entity, we adhere to all local data protection regulations governing the collection, processing, and storage of personal data.

General Data Protection Regulation (GDPR) – EU Users

For Users based in the European Union, we comply with GDPR standards, which grant rights such as:

• The right to access your personal data.
• The right to correct or delete your data.
• The right to restrict or object to data processing.
• The right to data portability.
California Consumer Privacy Act (CCPA) – California Residents

For Users residing in California, USA, we adhere to CCPA, which grants additional rights, including:

• The right to request details about data collection and sharing.
• The right to request the deletion of personal data.
• The right to opt-out of the sale of personal information.

If you are a resident of the EU, UK, or California, specific data protection rights apply to you, which we fully honor.

• 2. Information We Collect

To provide a seamless booking experience, enhance our services, and ensure the security of our platform, BookMyRetreat.com collects various types of information from Users and Organizers. This section explains the types of data we collect, how it is obtained, and its intended use.

We categorize the collected data into three main types:

a) Personal Information You Provide

When you register, book a retreat, contact support, or engage with our Platform, we collect the following information:

• Account Information: Name, email, phone number, password.
• Booking Details: Retreat preferences, payment details, dietary needs.
• Communication Data: Emails, live chat history, and inquiries.
• Your rights regarding your data: How you can control, access, or request the deletion of your information.

b) Data Collected Automatically

When you use BookMyRetreat.com, we automatically collect certain information through cookies, analytics tools, and tracking technologies to improve website performance and user experience.

• Device Information: IP address, browser type, OS, device ID.
• Usage Data: Pages viewed, session duration, clicks, and actions taken.

c) Data from Third-Party Sources

• Payment Processors: Limited transaction data (including card details).
• Social Media Logins: Profile information when you use Facebook, Google, etc.

d) Sensitive Data

We do not collect highly sensitive personal data such as:

• Government-issued IDs (e.g., passport, national ID).
• Medical history or biometric data.
• Financial information beyond necessary transaction details.

3. How We Collect Your Information

• Directly from You: When you sign up, book a retreat, or contact support.
• Automatically via Cookies: When you browse our Platform.
• From Third Parties: When you interact with partners, affiliates, or social media.

4. How We Use Your Information

We use your data to:

• Facilitate Bookings: Process reservations, confirmations, and payments.
• Improve User Experience: Personalize retreat recommendations.
• Marketing & Communication: Send promotional offers (opt-out available).

4. How We Use Your Information

We use your data to:

• Facilitate Bookings: Process reservations, confirmations, and payments.
• Improve User Experience: Personalize retreat recommendations.
• Marketing & Communication: Send promotional offers (opt-out available).
• Security & Fraud Prevention: Monitor for suspicious activity.
• Legal Compliance: Meet UAE regulatory obligations.

5. Sharing & Disclosure of Your Information

We use your data to:

• Retreat Organizers: To confirm bookings.
• Improve User Experience: Personalize retreat recommendations.
• Legal Authorities: If required by UAE or international law.
• Business Partners: If BookMyRetreat undergoes an acquisition or restructuring.

6. Data Security & Protection

We use your data to:

• Encryption: SSL encryption for secure transactions.
• Access Control: Restricted to authorized personnel only.
• Security Audits: Regular assessments to detect vulnerabilities.
• User Responsibility: Use strong passwords and keep login details secure.

7. Retention of Data

• Account Data: Retained as long as your account is active.
• Booking Records: Kept for tax and legal compliance.
• Marketing Preferences: Stored until you unsubscribe.
• Data Deletion: You can request deletion via support@bookmyretreat.com.

8. Your Rights & Choices

• Access & Correction:You can review and update your data in your profile.
• Right to Deletion: Request removal of your personal data.
• Marketing Opt-Out: Unsubscribe from promotional emails anytime.
• Data Portability: Request a copy of your data in a readable format.

9. Cookies & Tracking Technologies

• What Are Cookies?Small files stored on your device to enhance user experience.
• Types of Cookies We Use:

- Essential Cookies: Required for site functionality.

- Analytics Cookies: Track user behavior (Google Analytics).

- Marketing Cookies: For personalized ads.

10. Third-Party Services & Links

• External Websites: We are not responsible for privacy policies of third-party sites linked from our Platform.
• Affiliate Programs: Retreat hosts may use external booking links with separate data policies.
• Payment Gateways: Transactions are processed by third parties (CCAvenues, MashreqNeoPay, etc.).

11. International Data Transfers

• Where Your Data is Stored: Primarily in UAE, but may be processed in other countries.
• GDPR Compliance: For EU residents, we implement Standard Contractual Clauses (SCCs).
• Data Processing Agreements: Ensuring international partners follow strict data protection rules.

12. Children’s Privacy

• Age Restriction: BookMyRetreat.com is not intended for children under 18.
• No Data Collection from Minors: We do not knowingly collect data from users under 18.
• Data Processing Agreements: Ensuring international partners follow strict data protection rules.

13. Updates to the Privacy Policy

• Right to Update Policy: We may modify this policy due to changes in laws or business practices.
• How We Notify Users: Updates will be posted on our site and communicated via email if significant changes occur.

16. Acceptance of Policy

• By using BookMyRetreat.com, you agree to this Privacy Policy.
• If you do not agree, please discontinue use of our services.