3. Acceptance of Terms

By accessing, browsing, or using BookMyRetreat.com (the “Platform”), you agree to be bound by these Terms & Conditions (“T&C”). These terms constitute a legally binding agreement between you (the “User”) and Bliss Brigade Tourism LLC, the owner and operator of the Platform, which is registered and governed under the laws of the United Arab Emirates.

Your acceptance of these T&C is effective as of the date you first access the Platform, create an account, or make use of any services provided by the Platform. If you do not agree to these terms, you must immediately cease using the Platform and any related services.

3.1 Who These Terms Apply To

These T&C apply to all Users of the Platform, including but not limited to:

• Customers: Individuals or entities booking retreats or services through the Platform.
• Organizers: Individuals or businesses listing retreats or wellness services for booking.
• Visitors: Individuals browsing the website without creating an account or making a booking.

3.2 User Obligations

By accepting these T&C, you agree to:

• Provide accurate, complete, and up-to-date information when creating an account or making a booking.
• Abide by the policies and rules outlined in these terms, including any Organizer-specific policies.
• Use the Platform for lawful purposes only and refrain from any prohibited activities, as outlined in the Prohibited Uses section.
• Be fully responsible for any actions taken under your account and ensure your login credentials are kept secure and confidential.

3.3 Modifications to Terms

We reserve the right to update or modify these T&C at any time. Such changes will be effective immediately upon posting on the Platform unless otherwise specified. You are encouraged to review these T&C periodically to stay informed of any updates. Continued use of the Platform following any changes constitutes your acceptance of the revised terms.

3.4 Legal Compliance

By using the Platform, you confirm that:

• You are of legal age to enter into binding agreements as per the laws of your jurisdiction.
• Your use of the Platform complies with all applicable local, national, and international laws.

3.5 Governing Jurisdiction

These T&C and any disputes arising from your use of the Platform will be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. By agreeing to these T&C, you consent to the exclusive jurisdiction of the courts in the UAE.

3.6 Termination of Access

We reserve the right to suspend or terminate your access to the Platform if you violate these T&C, engage in prohibited activities, or fail to comply with any applicable policies or laws.

If you have any questions regarding these Terms & Conditions, please contact us through the “Contact Us” page.

4. Use of the Website

By accessing and using BookMyRetreat.com (the “Platform”), you agree to comply with the guidelines, rules, and restrictions outlined in these Terms & Conditions. Your use of the Platform is conditional upon adherence to the following provisions:

4.1 Eligibility

These T&C apply to all Users of the Platform, including but not limited to:

• You must be at least 18 years of age or the age of majority in your jurisdiction to use the Platform.
• By accessing the Platform, you confirm that you are legally capable of entering into binding agreements as per the laws of your jurisdiction.

4.2 Permitted Use

As a User of the Platform, you may:

• Browse retreat listings, reviews, and other content for personal, non-commercial purposes.
• Create an account to access additional features such as bookings, reviews, and saved preferences.
• Communicate with Organizers and the support team for inquiries or assistance.
• Book retreats and complete transactions securely through the Platform.

4.3 Prohibited Uses

You may not use the Platform for any of the following:

• “Unlawful Activities:”: Engaging in any activity that violates local, national, or international laws, including those of the United Arab Emirates.
• “Fraudulent Activities:”: Providing false, inaccurate, or misleading information during registration, booking, or any communication.
• “Infringement:” Copying, distributing, or modifying content on the Platform without explicit written permission.
• “Unauthorized Access:”: Attempting to hack, disrupt, or otherwise interfere with the Platform’s functionality, servers, or connected systems.
• “Malicious Intent:”: Uploading harmful code, malware, or viruses that may disrupt the services or compromise user data.
• “Spam and Advertising:”: Sending unsolicited communications or advertising to other users, Organizers, or the Platform’s administrators.
• “Commercial Exploitation:” Using the Platform’s content, data, or features for profit-driven activities without prior authorization.
• “Abusive Behavior:” Harassing, threatening, or defaming other users, Organizers, or the Platform’s staff.

4.4 Account Registration and Security

• You are responsible for maintaining the confidentiality of your account credentials and ensuring that all activity under your account complies with these Terms & Conditions.
• Notify us immediately if you suspect unauthorized access or security breaches related to your account.
• We reserve the right to suspend or terminate accounts associated with suspicious or non-compliant behavior.

4.5 Platform Integrity

To maintain the integrity and security of the Platform, you agree to:

• Use the Platform in good faith and avoid actions that may harm its reputation or functionality.
• Refrain from scraping, data mining, or using automated systems to extract information from the Platform without explicit authorization.
• Report any bugs, issues, or vulnerabilities you encounter to us.

4.6 Third-Party Links and Content

The Platform may include links to third-party websites or services for informational purposes. These are provided “as is,” and BookMyRetreat does not endorse or take responsibility for their content, accuracy, or availability.

4.6 Changes to the Website

We reserve the right to modify, suspend, or discontinue any part of the Platform, including features, services, or content, without prior notice or liability to Users.

Note: Violations of these Terms & Conditions may result in account suspension, termination, and potential legal action in accordance with UAE law.

5.Booking and Payment Terms

At BookMyRetreat.com, we aim to provide a seamless and secure booking experience for all Users. This section outlines the terms and conditions governing the booking and payment process on our Platform.

5.1 Booking Process

These T&C apply to all Users of the Platform, including but not limited to:

5.2 Payment Terms

5.3 Cancellations and Refunds

5.4 Organizer Responsibilities

5.5 User Responsibilities

5.6 Disputes and Chargebacks

5.7 Fraud Prevention

5.8 Currency Fluctuations

7. User Responsibilities

As a User of BookMyRetreat.com, you are an essential part of our community. To ensure a seamless, secure, and high-quality experience for everyone, Users are required to adhere to the following responsibilities when using the Platform.

7.1. Providing Accurate Information

7.1.1 Account Details:

• Users must provide complete, accurate, and up-to-date information when creating an account or making a booking. This includes your name, contact details, and payment information.

7.1.2 Booking Information:

• Users are responsible for ensuring all details provided during the booking process are correct, including dates, participant information, and any special requirements.

7.1.3 Misrepresentation:

• Any intentional provision of false or misleading information may result in account suspension, cancellation of bookings, or legal action.

7.2. Compliance with Booking Terms

7.2.1 Understanding Policies:

• Users must carefully review the retreat listing, including pricing, cancellation policies, and Organizer-specific terms, before confirming a booking.

7.2.2 Adhering to Deadlines:

• Users are responsible for adhering to payment deadlines and other conditions specified during the booking process.

7.2.3 Communicating Special Needs:

• Any dietary, medical, or accessibility requirements must be communicated to the Organizer at the time of booking to ensure proper arrangements.

7.3. Conduct During Retreats

7.3.1 Respectful Behavior:

• Users must behave respectfully towards Organizers, other participants, and local communities during retreats.
• Disruptive, abusive, or unlawful behavior will not be tolerated and may result in expulsion from the retreat without a refund.

7.3.2 Responsiveness to Users:

• Users should engage in sustainable practices and respect the natural environment during retreats, such as avoiding littering or unnecessary resource consumption.

7.3.3 Environmental Responsibility:

• Users are expected to comply with the rules and guidelines set by the Organizer, including participation requirements and use of retreat facilities.

7.4. Payment and Financial Responsibility

7.4.1 Timely Updates:

• Users are responsible for ensuring timely payment for bookings.
• Failure to complete payments by specified deadlines may result in cancellation of the booking without refund.

7.4.2 Payment Accuracy:

• Users must verify that payment information provided is accurate and that sufficient funds are available to complete the transaction.

7.5. Platform Usage

7.5.1 Prohibited Activities:

• Users may not:

- Engage in fraudulent activities or misuse the Platform for unlawful purposes.

- Use the Platform to harass, threaten, or harm others.

- Attempt to circumvent Platform policies or engage in unauthorized transactions outside the Platform.

7.5.2 Content Submission:

• Any reviews, comments, or content submitted to the Platform must be respectful, relevant, and free from inappropriate or offensive language.

7.5.3 Account Security:

• Users are responsible for maintaining the confidentiality of their account credentials and ensuring that no unauthorized individual accesses their account.

7.6. Dispute Resolution

7.6.1 Contacting Support:

• Users may not:

- Engage in fraudulent activities or misuse the Platform for unlawful purposes.

- Use the Platform to harass, threaten, or harm others.

- Attempt to circumvent Platform policies or engage in unauthorized transactions outside the Platform.

7.7.2 Content Submission:

• Any reviews, comments, or content submitted to the Platform must be respectful, relevant, and free from inappropriate or offensive language.

7.7.3 Account Security:

• Users are responsible for maintaining the confidentiality of their account credentials and ensuring that no unauthorized individual accesses their account.

7.6. Dispute Resolution

7.6.1 Contacting Support:

• In the event of issues related to bookings, payments, or retreat experiences, Users must contact us for assistance.

7.6.2 Good-Faith Efforts:

• Users are expected to make good-faith efforts to resolve disputes directly with the Organizer before escalating the matter to the Platform.

7.7 Compliance with Laws

7.7.1 Local Laws:

• Users must ensure that their participation in retreats complies with the local laws and regulations of the retreat location.

7.7.2 International Travel Requirements:

• Users are responsible for obtaining necessary travel documentation, such as visas, passports, and vaccinations, required to attend international retreats.

7.8 Consequences of Non-Compliance

• Failure to meet these responsibilities may result in:

- Cancellation of bookings without refund.

- Suspension or termination of the User’s account.

- Legal action for violations of applicable laws or Platform policies.

Note:BookMyRetreat acts as an intermediary between Users and Organizers. While we strive to mediate issues and provide support, the User is ultimately responsible for complying with the terms outlined in this section.

8. Intellectual Property Rights

The content, design, functionality, and all other elements of BookMyRetreat.com (the “Platform”) are the exclusive property of Bliss Brigade Tourism LLC or its licensors. By using the Platform, you agree to respect the intellectual property rights that protect this material. This section outlines your rights and restrictions concerning the intellectual property on the Platform.

8.1. Ownership

8.1.1 Platform Content:

• All content on the Platform, including but not limited to text, graphics, logos, images, audio clips, videos, software, and code, is owned or licensed by Bliss Brigade Tourism LLC and is protected under applicable copyright, trademark, and other intellectual property laws.

8.1.2 Booking Information:

• The trademarks, service marks, and logos displayed on the Platform, including but not limited to the name BookMyRetreat, are registered or unregistered trademarks of Bliss Brigade Tourism LLC. Users are prohibited from using these trademarks without prior written consent.

8.1.3 User-Generated Content:

• Any content submitted by Users (such as reviews, comments, or uploaded images) remains the property of the User but grants Bliss Brigade Tourism LLC a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, and distribute such content on the Platform for promotional purposes.

8.2. Permitted Use

8.2.1 Personal Use Only:

• The content and services provided on the Platform are for your personal, non-commercial use only.

8.2.2 No Reproduction or Distribution:

• Users may not reproduce, modify, distribute, display, or otherwise use any content from the Platform without prior written authorization from Bliss Brigade Tourism LLC.

8.3. Restrictions

Users are strictly prohibited from:

• Copying, redistributing, or publicly displaying any part of the Platform’s content for commercial purposes.
• Using automated systems (such as bots or spiders) to scrape, extract, or gather data from the Platform.
• Attempting to reverse engineer or duplicate the Platform’s software, code, or other proprietary features.
• Removing or altering copyright, trademark, or other proprietary notices on the Platform.

8.4. Content Submission by Users

8.4.1 Rights to User-Generated Content:

• By submitting content (e.g., reviews, comments, or images) to the Platform, you grant Bliss Brigade Tourism LLC the right to:
• Use, reproduce, publish, and distribute the content on the Platform and associated marketing materials.
• Modify or translate the content for display purposes across global audiences.

8.4.2 User Responsibility:

• Users must ensure that any content they submit does not infringe on the intellectual property rights of third parties. Users are solely responsible for resolving disputes arising from such content.

8.5. Third-Party Intellectual Property

8.5.1 Use of Third-Party Content:

• The Platform may display or reference content provided by third parties, including Organizers or third-party service providers. Such content is the property of the respective owners and is used on the Platform under license or fair use.

8.5.2 Respect for Third-Party Rights:

• The Platform may display or reference content provided by third parties, including Organizers or third-party service providers. Such content is the property of the respective owners and is used on the Platform under license or fair use.

8.6. Violation of Intellectual Property Rights

8.6.1 Reporting Violations:

• If you believe that your intellectual property rights have been infringed upon by content on the Platform, you may contact us with detailed information regarding the alleged violation.

8.6.2 Consequences of Violations:

• Any unauthorized use of the Platform’s content may result in:

- Legal action to enforce intellectual property rights.

- Suspension or termination of User accounts involved in the violation.

- Notification to relevant legal authorities for further action.

8.7 Consequences of Violations:

Bliss Brigade Tourism LLC reserves the right to modify this section to reflect changes in intellectual property laws or Platform practices. Users are encouraged to review this section periodically to stay informed.

Note: Misuse of intellectual property or violation of these terms may lead to account suspension, legal action, and penalties in accordance with applicable UAE and international intellectual property laws.

9. Privacy Policy

At BookMyRetreat.com, we are committed to safeguarding your personal information and respecting your privacy. Our Privacy Policy outlines how we collect, use, store, and protect your data when you access or use our Platform.

We collect information to provide you with the best possible experience, including facilitating bookings, personalizing recommendations, and improving our services. Your data is handled securely and in compliance with applicable laws, including UAE data protection regulations and global standards such as GDPR (where applicable).

To learn more about how your information is used and your rights regarding your data, please visit our full Privacy Policy page.

Note: By using our Platform, you consent to the practices described in our Privacy Policy. If you have any concerns or questions about your privacy, feel free to contact us.

10. Limitation of Liability

At BookMyRetreat.com, we strive to provide a reliable and seamless platform for Users and Organizers. However, our liability is limited in certain situations as outlined below. By using the Platform, you acknowledge and agree to these limitations.

10.1. General Disclaimer

10.1.1 Intermediary Role:

• BookMyRetreat acts as an intermediary between Users and Organizers, facilitating the listing and booking of wellness retreats.
• We do not own, operate, or control the retreats listed on the Platform and are not directly responsible for the quality, safety, legality, or fulfillment of any retreats or services provided by Organizers.

10.1.2 No Warranties:

• The Platform and all its services are provided on an “as is” and “as available” basis without any warranties, express or implied, including but not limited to:

- Legal action to enforce intellectual property rights.

- Suspension or termination of User accounts involved in the violation.

- Notification to relevant legal authorities for further action.

10.1.3 Third-Party Content:

• BookMyRetreat is not liable for any inaccuracies, errors, or omissions in content provided by Organizers or other third parties.

10.2. Limitation of Liability

10.2.1 Direct and Indirect Damages:

• To the maximum extent permitted by law, BookMyRetreat, its affiliates, and its employees will not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

- Legal action to enforce intellectual property rights.

- Suspension or termination of User accounts involved in the violation.

- Notification to relevant legal authorities for further action.

10.2.2 Total Liability Cap:

• In no event will the total liability of BookMyRetreat exceed the fees you paid to the Platform for the specific booking or service giving rise to the claim.

10.3. User Responsibilities and Assumption of Risk

10.3.1 Participation Risks:

• Users acknowledge that participation in retreats involves inherent risks, including but not limited to:

- Physical injury during retreat activities.

- Travel delays or disruptions.

- Unexpected changes in retreat schedules or facilities.

10.3.2 Independent Assessment:

• Users are responsible for independently evaluating the suitability of retreats and services based on the information provided on the Platform

10.4. Organizer Responsibility

• Organizers are solely responsible for:

- The accuracy and completeness of retreat listings.

- Fulfillment of the services offered.

- Compliance with applicable laws and regulations.

• BookMyRetreat is not liable for any disputes, claims, or damages arising from the actions or omissions of Organizers.

10.5. Force Majeure

• BookMyRetreat is not liable for failure or delays in providing services due to events beyond our reasonable control, including but not limited to:

- Natural disasters (earthquakes, floods, etc.).

- Pandemics or public health emergencies.

- Acts of terrorism or war.

- Government actions or travel restrictions.

10.6. Exclusions Under Applicable Laws

• Some jurisdictions may not allow the exclusion or limitation of certain warranties or liabilities. In such cases, the limitations described in these Terms may not apply to you to the extent prohibited by applicable law.

11. Indemnification

By using BookMyRetreat.com (the “Platform”), you agree to defend, indemnify, and hold harmless Bliss Brigade Tourism LLC, its affiliates, employees, directors, agents, and partners (collectively referred to as “we” or “our”) from and against any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or related to your use of the Platform.

This section outlines your responsibilities as a User or Organizer to ensure that any misuse, non-compliance, or third-party disputes caused by your actions or inactions do not create undue risk or loss for the Platform or its stakeholders.

11.1. What You Agree to Indemnify Us Against

You agree to indemnify and hold us harmless from any claims or actions arising out of:

11.1.1 Misuse of the Platform:

• Using the Platform in violation of applicable laws, these Terms & Conditions, or any third-party rights.
• We do not own, operate, or control the retreats listed on the Platform and are not directly responsible for the quality, safety, legality, or fulfillment of any retreats or services provided by Organizers.

11.1.2 Breach of Terms:

• Breaching any provision of these Terms & Conditions, including but not limited to:

- Providing false or misleading information.

- Violating intellectual property rights or privacy policies.

11.1.3 Content Submissions:

• Submitting content (e.g., reviews, comments, images) that infringes on third-party intellectual property, contains false information, or is otherwise unlawful.

11.1.4 Third-Party Disputes:

• Claims, disputes, or damages arising from:

- Transactions, bookings, or interactions with other Users or Organizers on the Platform.

- Actions or omissions of third-party service providers, including retreat hosts or payment gateways.

11.1.5 Negligence or Misconduct:

• Your negligent or willful misconduct resulting in harm to other Users, Organizers, or third parties.

11.2. Organizer-Specific Indemnification Responsibilities

If you are an Organizer, you agree to indemnify us against claims or disputes arising from:

• Failure to deliver the retreats or services as advertised.
• Violations of local laws, permits, or regulations governing your retreats or wellness services.
• Injuries, damages, or losses sustained by retreat participants due to unsafe conditions or negligence.

11.2.1 Total Liability Cap:

• In no event will the total liability of BookMyRetreat exceed the fees you paid to the Platform for the specific booking or service giving rise to the claim.

11.3. Indemnification Process

11.3.1 Notice of Claim:

• If we are subject to a claim or action for which you are required to indemnify us, we will notify you promptly.

11.3.2 Cooperation:

• You agree to cooperate fully in the defense of any such claim and provide any information, assistance, or documentation reasonably requested by us.

11.3.3 Legal Representation:

• We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at our own expense, without limiting your indemnification obligations.

11.4. Limitation on Indemnification

• This indemnification does not apply to claims, liabilities, or damages resulting solely from our gross negligence or intentional misconduct.

11.5. Governing Law

• This indemnification provision is governed by and construed under the laws of the United Arab Emirates.

12. Modifications to Terms

At BookMyRetreat.com, we continuously improve our Platform, services, and policies to better serve our Users and Organizers. As a result, we may update or modify these Terms & Conditions (T&C) from time to time. This section explains how modifications will be handled and what it means for Users and Organizers.

12.1. Right to Modify Terms

12.1.1 Discretionary Updates:

• We reserve the right to modify, update, or amend these Terms at any time to reflect:

- Changes in legal or regulatory requirements (especially under UAE law and international regulations).

- Enhancements to Platform features, services, or policies.

- Evolving industry standards and best practices.

12.1.2 Binding Agreement:

• The updated Terms will apply to all Users and Organizers from the effective date of modification.
• Your continued use of the Platform after modifications take effect constitutes acceptance of the updated Terms.

12.2. Notification of Changes

12.2.1 How We Notify Users:

• When changes occur, we will:

- Update the “Last Updated” date at the beginning of these Terms.

- Provide a notice via email (if you have subscribed to our communications).

- Display a notification banner on the Platform for significant updates.

12.2.2 User Responsibility:

• It is the User’s responsibility to periodically review these Terms to stay informed of any updates.
• If you disagree with the revised Terms, you must stop using the Platform immediately.

12.3. Material Changes and User Consent

12.3.1 Definition of Material Changes:

• A material change includes:

- Modifications that significantly impact User rights or obligations.

- Changes to our refund, cancellation, or payment policies.

- Amendments to dispute resolution terms or governing law.

12.3.2 User Acknowledgment of Material Changes:

• For material changes, we may ask for explicit consent before continuing to use the Platform.
• If required by law, we will provide a notice period before changes take effect.

12.4. Organizer-Specific Modifications

12.4.1 Impact on Existing Retreat Listings:

• Organizers must comply with updated Terms related to:

- Listing requirements.

- Commission structures.

- Booking policies.

12.4.2 Ongoing Listings and Bookings:

• Changes affecting existing bookings will be communicated to Organizers in advance.

12.5. Exceptional Circumstances for Immediate Changes

In certain situations, we may make immediate modifications to these Terms without prior notice, including:

• Compliance with urgent legal or regulatory obligations.
• Security updates or emergency risk mitigation measures.

12.6. Disputes Over Modifications

• If you have concerns or disputes regarding changes to these Terms, you may contact us for clarification.
• Continued use of the Platform after an update signifies acceptance of the revised Terms.

13. Governing Law

These Terms & Conditions (“T&C”) and any disputes or claims arising out of or in connection with them, including their interpretation, validity, enforcement, or breach, shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), without regard to conflict of law principles.

13.1. Jurisdiction and Legal Compliance

13.1.1 Jurisdiction of UAE Courts:

• Any disputes arising between Users, Organizers, and Bliss Brigade Tourism LLC in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of theUnited Arab Emirates.
• This applies unless otherwise required by mandatory consumer protection laws in the User’s country of residence.

13.1.2 Global User Compliance:

• While BookMyRetreat is a global platform, all Users and Organizers agree to abide by UAE laws regarding their engagement with the Platform.
• Users and Organizers are responsible for ensuring that their use of the Platform complies with the laws of their respective jurisdictions.

13.1.3 Cross-Border Legal Considerations:

• If you access the Platform from outside the UAE, you do so at your own risk and are solely responsible for compliance with local laws applicable to your use of the services.
• BookMyRetreat makes no representations that its services are appropriate or available for use in all locations.

13.2. Legal Dispute Resolution

13.2.1 Resolution Through Mediation:

• In the event of a dispute, the parties agree to make reasonable efforts to resolve the matter amicably through negotiation or mediation before pursuing legal action.
• Users or Organizers must first contact us to attempt an informal resolution.

13.2.2 Arbitration (If Applicable):

• If mediation is unsuccessful, arbitration may be required as an alternative dispute resolution method, subject to UAE arbitration laws.
• If arbitration is not required or fails to resolve the dispute, legal proceedings shall be conducted

13.3. Compliance with International Laws

13.3.1 No Waiver of Consumer Protection Rights:

• If you are a User residing outside the UAE, certain consumer protection rights applicable in your jurisdiction may override parts of these Terms.
• In such cases, Users may still be entitled to legal protections under their country’s consumer laws.

13.3.2 Organizers’ Legal Responsibilities:

• Organizers are responsible for complying with all relevant local business, tax, and travel laws in the countries where their retreats are held.
• BookMyRetreat shall not be held liable for any non-compliance by Organizers with international regulations.

13.4. Force Majeure

BookMyRetreat shall not be liable for any failure or delay in fulfilling its obligations due to events beyond its reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, etc.).
• Government restrictions or regulatory changes.
• Acts of war, terrorism, or civil unrest.
• Global pandemics or public health emergencies.

In such cases, BookMyRetreat reserves the right to suspend or modify services without liability.

14. Contact Information

At BookMyRetreat.com, we value your feedback, questions, and concerns. Whether you need assistance with a booking, have inquiries about listing a retreat, or require support regarding our Terms & Conditions, our team is here to help.

14.1. Customer Support

For general inquiries, booking assistance, cancellations, or refund-related questions, please reach out to our customer support team:

📧 Email: Bookings@bookmyretreat.com

🌐 Live Chat: Available on our website during business hours

Our support team is available Monday to Friday, 9 AM – 6 PM (UAE Time).

14.2. Business & Partnership Inquiries

If you are an Organizer looking to list your retreat, a travel agency interested in collaboration, or a brand seeking partnership opportunities, please contact:

📧 Business Inquiries: partnerships@bookmyretreat.com

14.3. Legal & Compliance Queries

For legal matters, intellectual property rights concerns, privacy policy questions, or compliance-related inquiries, please contact:

📧 Legal Department: Support@bookmyretreat.com

📍 Registered Address:
Bliss Brigade Tourism LLC Office#107-0130,
Plot no. 119-0, Dubai Investment Park First,
Dubai, United Arab Emirates

Note: If you are contacting us regarding an ongoing retreat experience, please check your booking confirmation email for direct contact details of the retreat organizer.

15. Termination

At BookMyRetreat.com, we continuously improve our Platform, services, and policies to better serve our Users and Organizers. As a result, we may update or modify these Terms & Conditions (T&C) from time to time. This section explains how modifications will be handled and what it means for Users and Organizers.

15.1. Termination by the User

15.1.1 Voluntary Account Closure:

• Users may terminate their account at any time by deleting their account through the account settings
• Any pending bookings must be canceled per the cancellation policy before account closure.

15.1.2 Effect of Termination by User:

• Upon termination, Users will no longer have access to their account, booking history, or stored preferences.
• Users may still receive refund payments (if eligible) as per the refund policy.
• Some personal data may be retained for legal compliance and fraud prevention (as outlined in our Privacy Policy).

15.2. Termination by BookMyRetreat

We reserve the right to suspend or terminate accounts, services, or access to the Platform under the following conditions:

15.2.1 Violations of Terms & Conditions:

• If a User or Organizer breaches any part of these Terms, including but not limited to:

- Providing false, misleading, or fraudulent information.

- Violating intellectual property or privacy rights.

- Misusing the Platform for unauthorized activities.

15.2.2 Failure to Meet Payment Obligations:

• If a User fails to complete a required payment for a booking or an Organizer fails to pay applicable platform fees.

15.2.3 Fraudulent or Unlawful Activities:

• If a User or Organizer is found engaging in:

- Fraudulent transactions, chargeback abuse, or misuse of refund policies.

- Posting misleading retreat listings or misrepresenting services.

- Any illegal activities that violate UAE law or international legal frameworks.

15.2.4 Harmful Conduct or Disruptive Behavior:

• If a User or Organizer is reported for:

- Harassment, abuse, or misconduct towards other Users, Organizers, or Platform staff.

- Disrupting retreats, violating Organizer policies, or endangering participants.

15.2.5 Repeated Negative Reviews or Complaints (For Organizers):

• If an Organizer consistently receives negative reviews, complaints, or disputes that indicate a failure to provide quality retreats.

15.2.6 Legal or Regulatory Compliance:

• If BookMyRetreat is required to suspend or terminate an account due to compliance with UAE government regulations or court orders.

15.3. Process for Termination

15.3.1 Notice and Warnings:

• In most cases, we will provide a written warning or notice of violation before terminating an account
• However, we may take immediate action without notice in cases of serious violations (e.g., fraud, abuse, or illegal activities).

15.3.2 Appealing a Termination:

• If your account is suspended or terminated and you believe it was done in error, you may submit an appeal by contacting us within 7 days of receiving the termination notice.
• Appeals will be reviewed, and a final decision will be communicated within 14 business days.

15.4. Consequences of Termination

15.4.1 For Users:

• Loss of access to their account, past bookings, and stored data.
• No further ability to book retreats through the Platform.
• Any pending refunds will be processed per our Refund Policy.

15.4.2 For Organizers:

• Removal of all retreat listings from the Platform.
• Forfeiture of any unpaid service fees owed to the Platform.
• Restrictions on future partnerships or rejoining the Platform.

15.4.3 For Both Users and Organizers:

• Terminated accounts may be permanently restricted from re-registering on the Platform.
• We may retain certain personal data for legal, compliance, and fraud prevention purposes (as outlined in our Privacy Policy).

15.5. Reinstatement of Terminated Accounts

• In some cases, terminated accounts may be reinstated upon successful appeal or upon fulfilling certain corrective actions as determined by BookMyRetreat.
• Reinstatement requests must be submitted in writing to us.

15.6. Final Authority

• BookMyRetreat reserves the right to make the final decision on account terminations, suspensions, or reinstatements, in accordance with UAE law and the Platform’s policies.

16. Miscellaneous

This section outlines additional legal provisions that govern the relationship between Users, Organizers, and BookMyRetreat.com, operated by Bliss Brigade Tourism LLC. These provisions clarify how the Terms & Conditions should be interpreted and enforced, ensuring transparency and legal compliance.

16.1. Entire Agreement

16.1.1 Binding Agreement:

• These Terms & Conditions, along with our Privacy Policy, Refund Policy, and other applicable policies, constitute the entire agreement between you and BookMyRetreat.com regarding the use of the Platform.
• No verbal or written agreements outside these Terms shall be considered legally binding unless formally agreed upon by both parties.

16.1.2 Superseding Prior Agreements:

• These Terms supersede any previous agreements, communications, or understandings (oral or written) related to your use of the Platform

16.2. Severability

16.2.1 If a Clause is Found Invalid:

• If any provision of these Terms is deemed unenforceable, unlawful, or invalid by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable.
• In such cases, the invalid provision shall be replaced with a legally acceptable clause that best achieves the intended purpose.

16.3. No Waiver

16.3.1 Enforcement of Rights:

• Failure by BookMyRetreat.com to enforce any provision of these Terms shall not be construed as a waiver of our rights to enforce it later.
• Our decision to delay or not take action on a breach does not mean we waive our rights to act on future breaches.

16.4. Assignment & Transfer of Rights

16.4.1 User Rights Are Non-Transferable:

• Users and Organizers may not transfer, assign, or delegate their rights or obligations under these Terms without prior written consent from BookMyRetreat.com.

16.4.2 BookMyRetreat’s Rights:

• Bliss Brigade Tourism LLC reserves the right to transfer or assign its rights and obligations under these Terms to a third party, including in cases of mergers, acquisitions, or business restructuring, without prior notice.

16.5. Independent Contractors

16.5.1 No Employment or Partnership Relationship:

• The use of the Platform does not create an employer-employee, partnership, joint venture, or agency relationship between BookMyRetreat.com, Users, or Organizers. .
• Organizers operate as independent service providers and are solely responsible for their retreat offerings and services.

16.6. Force Majeure

16.6.1 Events Beyond Our Control:

• We are not liable for any delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

- Natural disasters (earthquakes, floods, etc.).

- Wars, terrorism, or political instability.

- Pandemics or global health crises.

- Government-imposed restrictions or regulatory changes.

- Internet or technology disruptions.

16.6.2 Temporary Suspension of Services:

• In cases of force majeure, we reserve the right to modify, suspend, or terminate services without liability.

16.7. Third-Party Services & Links

16.7.1 External Websites & Integrations:

• The Platform may contain links to third-party websites, payment gateways, or services that are not operated by BookMyRetreat.com.
• We do not control these third-party services and are not responsible for their content, policies, or actions.

16.7.2 User Discretion:

• Users engage with third-party services at their own risk and should review their respective Terms & Privacy Policies.

16.8. Language & Interpretation

16.8.1 Official Language:

• These Terms are drafted in English, which is the governing language for legal interpretation.
• If translated into other languages, the English version shall prevail in case of discrepancies.

16.9. Survival of Terms

16.9.1 Clauses That Remain Effective After Termination:

• Certain provisions of these Terms shall continue to apply even after account termination, including but not limited to:

- Intellectual Property Rights

-Limitation of Liability

-Indemnification

-Dispute Resolution & Governing Law